At Overnight Treatment, we are committed to providing a reliable shipping experience from the moment your order is placed until it reaches its destination. This Proof of Delivery (“POD”) Policy explains how deliveries are confirmed, what constitutes proof of delivery, customer responsibilities, and the procedures followed if a delivery-related issue is reported.
Purpose of This Policy
The purpose of this policy is to promote transparency throughout the shipping process while helping protect both our customers and our business from shipping errors, misunderstandings, and fraudulent claims. We work with reputable shipping carriers that provide shipment tracking and delivery confirmation whenever available.
Delivery Confirmation
Once your order has been processed and dispatched, you will receive a shipping confirmation along with tracking information, where available. Tracking allows you to monitor your package throughout transit until it reaches its destination.
Delivery confirmation is provided by the shipping carrier and serves as evidence that the shipment was delivered to the shipping address supplied during checkout.
What Qualifies as Proof of Delivery?
Depending on the shipping carrier and delivery service used, Proof of Delivery may include one or more of the following:
- Carrier tracking showing the package as delivered.
- Date and time of delivery.
- GPS delivery confirmation, where available.
- Electronic delivery records maintained by the carrier.
- Signature confirmation, when required.
- Delivery scan completed by the shipping carrier.
- Confirmation that the shipment was delivered to the address provided during checkout.
These records are maintained by the shipping carrier and may be used to verify successful delivery.
Signature Required Deliveries
For certain orders, Overnight Treatment may require a signature upon delivery to provide additional security.
If a signature is required:
- The recipient or another authorized individual at the delivery address may sign for the package.
- If no one is available, the carrier may leave a delivery notice.
- Additional delivery attempts may be made according to the carrier’s policies.
- If delivery cannot be completed after multiple attempts, the shipment may be returned to the sender.
Customer Responsibilities
Customers are responsible for:
- Providing a complete and accurate shipping address.
- Supplying accurate contact information.
- Monitoring shipment tracking after dispatch.
- Ensuring someone is available to receive the package when necessary.
- Contacting our customer support team promptly if any delivery concerns arise.
Overnight Treatment cannot be held responsible for delivery issues resulting from incorrect or incomplete shipping information provided during checkout.
Delivered but Package Not Found
If your tracking information indicates that the package has been delivered but you cannot locate it, we recommend that you:
- Verify the shipping address used for the order.
- Check your mailbox, porch, garage, parcel locker, or other secure delivery locations.
- Ask household members if they accepted the package.
- Check with neighbors, your apartment office, or building management if applicable.
- Contact the shipping carrier for additional delivery details.
- Contact our customer support team if the package still cannot be located.
We will make reasonable efforts to assist you in working with the carrier to investigate the matter.
Lost Packages
If the shipping carrier confirms that your shipment has been lost during transit, we will review the circumstances and determine an appropriate resolution.
Depending on the situation, this may include:
- Shipping a replacement product.
- Reshipping available items.
- Issuing a partial refund.
- Issuing a full refund, where appropriate.
Each request is reviewed individually based on the available information.
Delivery Delays
Estimated delivery times displayed on our website are provided for convenience only and are not guaranteed.
Delays may occur due to circumstances such as:
- Severe weather conditions.
- Customs inspections or clearance procedures.
- Transportation disruptions.
- Public holidays.
- High seasonal shipping volumes.
- Carrier operational delays.
- Events beyond our reasonable control.
Such delays do not necessarily indicate that a shipment has been lost.
Fraud Prevention
To help protect our customers and maintain the integrity of our services, Overnight Treatment reserves the right to review shipment tracking information, carrier records, delivery confirmations, and any other relevant documentation before approving requests for replacements or refunds.
Fraudulent claims or misuse of this policy may result in order cancellation, refusal of future service, or other actions permitted by applicable law.
Carrier Responsibility
Once an order has been accepted by the shipping carrier, transportation and final delivery are managed according to the carrier’s operational procedures.
While we carefully select reliable shipping partners, Overnight Treatment cannot guarantee carrier performance, delivery schedules, or delays caused by circumstances beyond the carrier’s or our control.
Record Retention
Delivery records may be retained for a reasonable period for customer service, dispute resolution, fraud prevention, and compliance with applicable legal obligations.
Policy Updates
Overnight Treatment reserves the right to modify or update this Proof of Delivery Policy at any time. Any changes become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions regarding your shipment, tracking information, or Proof of Delivery, please contact our customer support team and include your order number along with any relevant shipping details. We are committed to assisting customers promptly and working toward a fair resolution whenever delivery-related concerns arise.
By placing an order through Overnight Treatment, you acknowledge that you have read, understood, and agreed to this Proof of Delivery Policy.
